Private Policy | E.R Training

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How we collect your information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

How do we store, use, share and disclose your site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do we communicate with site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

Do you we use cookies and other tracking tools

How can your site visitors withdraw their consent?

If you don’t want us to process your data anymore, please contact us at info@ertraining.ie or send us mail to 12 Cluain An Oir, Belgooly, Co Cork.

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@ertraining.ie or send us mail to 12 Cluain An Oir, Belgooly, Co Cork

Data protection Policy and Procedures

Purpose

The purpose of this policy is to maintain high standard in dealing with personal data collected from students in view of current guidelines and GDPR.

Scope

This policy and procedures are intended for all students and clients that undertake training with ER Training, and for ER Training staff that manages personal data.

Responsible personnel

ER Training is a business operated by Ross Mannion. He holds the overall responsibility for Data protection within the business, and can be contacted during working hours by phone (0879676700), info@ertraining.ie or by office address (12 Cluain An Oir Belgooly, Co Cork).

Ross Mannion is the person in charge for incoming and outgoing emails.

All data collected will be held legally and securely so that the information can be assessed only by Ross Mannion and Deborah Lanca. No other staff is employed.

Procedure

ER Training will collect necessary data from our students as part of the delivery of PHECC training. We will store and share student’s information in accordance to GDPR related legislation.

Personal data will be collected for purpose of:

Tailoring of course requirements for students
Communicating with the students
For legal taxation and audit purposes
To comply with requirements imposed by training accreditation bodies
For provision of billing, payment or receipts
Issuing of the certificates
Our own records review and self-assessment

We will collect further data:

Name and surname
Company or home address
Contact email and telephone number
Sign up date

For administrative purposes Ross Mannion & Deborah Lanca are the only two people who have access to student data and PHECC certificates.

For better course preparation students can contact us if they have any questions, queries or concerns before the course by email or by phone call. If necessary a meeting can be arranged.

Sharing of Personal Data

As per GDPR, ER Training will not be sharing personal data unless we get consent from the student. At the start of the course, the student is made aware in writing where their personal data may have to be shared. We will obtain this consent through the completion of a Student Data Protection Form that each student will obtain before beginning of training.

If requested by email the customers representative (ie duty manager of a Hotel) can receive copies of course sign in records, PHECC certificates and course feedbacks.

PHECC as a certification body will receive personal data to issue certification and for annual assessments of the courses.

In special circumstances, with students consent, we can forward his or her data to certain government departments or organisations. This is to apply for funding or payment support of the course. (i.e playschools etc)

Internal company revenue audits with our accountant may receive personal details for taxation purposes.

Admissions Policy and Procedures

Purpose

The purpose of this policy is to admit students to PHECC CFR C, CFR A and FAR courses.

Scope

The scope of the policy applies to applicant and E.R Training staff involved In the admissions process of E.R Training PHECC courses. E.R Training is committed to fair, transparent and consistent admissions practices and procedures. Our is aim to attract a diverse cohort of students and uphold commitment to Equality & Diversity. Admission is subject to meeting the minimum entry age requirement and course numbers of availability to register for one of our PHECC courses. Entry is subject to approval by E.R Training.

Responsible Personnel

Ross Mannion is responsible for the admissions policy and procedures.

Procedures

Age Requirements

Course entry minimum age is 17 years old. Applicants under 17 years of age old must provide written consent from parent or guardian by means of completion of our Student Minor Consent Form. This form should be presented on the first day of training. Minors that present to engage in our courses without a completed and signed Student Minor Consent Form will unfortunately be denied access to the course and will receive a refund if part or full payment was received.

All our course age requirements for PHECC courses will be individually listed on our website pages. Any social media advertising of our courses will be linked to the specific course on our website to inform the student or companies about the age requirements. Companies / students will be informed about age requirements at course enquiry & booking stage by email. This email will contain a link to our website of our up to date Admission Policy And Procedures. Should a situation change after a booking has been completed E.R Training will not to be held liable for any direct or indirect consequential or special damages that maybe occurred due to a cancelation of an individual(s) course. This includes a minor presenting without a completed Student Minor Consent Form. ER Training will give as best as practical possible notice of changes to any age requirements in a timely manner.

English Language Requirements

As English is the teaching language of ER Training business, applicants whose first language is not English are required to complete English Language Competency Form to ensure proficiency and command of the English language.

Cardiac First Responder Advanced course admission requirements

The recommended minimum age entry for CFR-A course is 18 years of age. This course is designed for persons working or volunteering in the Emergency Medical Services, Fire and Rescue Services and for Healthcare Professionals. Proof is required from students that they are engaged in or working in the above mentioned services. This proof needs to be obtained one week prior to course delivery to check student’s authenticity. The criteria for admission to CFR -A is Emergency First Responder, EMT, paramedic and advanced paramedic.

Assessment of applicants

Admission is at the discretion of ER Training in accordance with approved entry criteria, such as our age requirements, English language and valid PHECC certificate for refresher courses.

Applying for a place does not guarantee that the student will gain access to the course. Where there are restrictions on a number of places that ER Training can make available, application will be granted on a basis “First come, first serve”.

Notifications of Decisions

Applicants will be notified of the outcome of their booking within 24 hours, and their course booking will be confirmed or denied by email.

Communication Policy and Procedures

Purpose

This policy is developed to ensure standards are being met while communicating with our clients, staff and the Pre-Hospital Emergency Care Council.

Scope

This policy is intended for our students and our staff, to give guidance on inter -communication and communication with PHECC.

Responsible person

Ross Mannion is responsible for developing, observing and maintaining standards of communication between all stakeholders.

Procedures

ER Training is committed to ensuring that any interaction with an applicant or enquirer is conducted in a professional and respectful manner.

The communication with the student can happen by phone, email or through our information listed on the webpage(s) or social media. When a client enquires about our courses we will give as much information about the course by means possible by way of oral discussion on the phone if they had not seen our website. We will advise them to visit our website for a more detailed explanation about the course(s) and our policies with respect to gaining learner information, data protection and admission, safeguarding and equality policy.

If client decides to book a course, they will be advised to book through email. Confirmation of the course booking will be sent back to the client through email, confirming the date and time of the course. A week prior to the course we will confirm the venue and deliver the student a timetable and advice on practical clothing. As well, we will send links that point to our website and relevant learner policies and Student Handbook.

During the course students will have opportunity to meet the instructor one to one and discuss any issues they may have. This opportunity for the Student – Instructor interaction will be made available before, during and after the course. These meetings will be recorded through our Instructor and Student Communication Report. Students will be given the opportunity you give feedback daily by our Daily Student Feedback Form or End of course Student Feedback Form. Our instructor will complete an Instructor Feedback Form at the end of the course.

After every course an Internal Verifier (Deborah Lanca) will review the paperwork collected during the course. If any issue arise, an immediate meeting will be held.

There will be a documented staff meetings every 6 months that will be recorded on Staff Meeting Form. At the end of the year there will be self-assessment done by ER Training, documented in compliance with PHECC guidance.

Recognition of prior learning Policy and Procedures

Purpose

Purpose of this policy is to provide clear guidance on recognition of prior learning for our students.

Scope

This policy is intended for guidance for our students who wants to apply for Recognition of Prior Learning, and for our staff that will review such applications.

Responsible person

Ross Mannion is responsible for communicating and reviewing applications for recognition of prior learning.

Procedures

ER Training is aware our students come from different backgrounds, with different knowledges they acquired. We are devoted in delivering the courses that will suit an individual, for satisfaction of our student and our instructor.

If students have prior learning that in their opinion can exempt them from part of the programme requirements, they can apply for Recognition of Prior Learning. They need to complete Recognition of Prior Learning Form in which they will state details about any prior learning. With the completed Form, they will need to attach any relevant certificate.

Ross Mannion will review the request and respond to the student in writing if their request is satisfactory and reasoning behind that.

For PHECC course refresher applications, E.R Training request that companies/individuals present an in date valid PHECC certificate 1 week prior to course start date. This request is done by receiving a scanned copy of their in date PHECC certificate emailed to info@ertraining.ie together with the Recognition of Prior Learning Form. In that Form, there will be consent from the student for ER Training to contact the issuing PHECC RI for confirmation of authenticity of the certificate. Ross Mannion will then go forward and complete the authentication.

Due to student practical skills depreciation and the requirement for class team participation and involvement in PHECC First Aid Responder (FAR) courses, students will be required to participate the course in full. This is applied to all students. Participants who have a valid in date PHECC CFR certificate will still be required to engage in the full PHECC FAR course including the PHECC CFR section. This applies to both PHECC First Aid Responder full 3 day course, and PHECC First Aid Responder Refresher course.

PHECC CFR A students on a PHECC FAR course will be allowed the opportunity to be upskilled from CFR C to CFR A at a suitable time for both the student and teacher. This will be at the discretion of ER Training’s availability and will be at no extra cost to the student.

Equality and Diversity Policy and Procedures

Purpose

ER Training recognises the real education and organizational benefits of having a diverse community of employees and students. ER Training works towards building and maintaining an environment which promotes equality, values, diversity and respects the rights and dignity of all.

Scope

This policy applies to all students of ER Training. The policy also applies to the advertisement of employment, training and development and benefits of pay and promotions.

Responsible person

This policy will be regularly reviewed and updated by our Quality Department for which function Ross Mannion is responsible. If any changes are made they will be communicated to all relevant parties. Any revisions to the policy will be made in line with the relevant statute and/or best practices as prescribed by The Equality Authority of Ireland.

Procedures

ER Training believes in the principles of social justice. Discrimination affects people in complex ways and we are committed to challenging any form of inequality.

Everyone who wishes to undertake training with ER Training , will be provided with equal opportunity to do so, irrespective of age, colour, disability, ethnic or national origin, marital status, nationality, race, religious beliefs, gender, sexual orientation, or other considerations not justified in law which are irrelevant to the performance of the task.

We will make sure everyone is afforded the opportunity to fulfil their potential. We will promote inclusive and supportive environment.

ER Training is committed to ensuring fair access to training for all learners. If needed, we will accommodate our learners with permanent or temporary disabilities, and make sure those with a learning disadvantage are facilitated. Examples of this would include the provision of a signer / interpreter for deaf.

ER Training will be taking positive action to promote equality in all aspects of our business. We will provide equal opportunity to everyone interested in relation to recruitment, promotion, transfer, training, benefits, facilities and procedures.

ER Training is committed to make Equality and Diversity Policy available to every client, employee and a third party that ER Training is collaborating. Our Policy will be available to everyone through our webpage(s). All employees should ensure that they read and understand this Policy. They should treat fellow employees, students and customers fairly and with respect, regardless of age, colour, disability, ethnic or national origin, marital status, nationality, race, religion, belief, sex or sexual orientation.

We are seeing discrimination as serious misconduct and as such will be subject to action under the Disciplinary Procedure. Any student or employee that feels they were fairly mistreated or were subject to discrimination, can make a formal complaint to Ross Mannion in accordance to our Complaints Policy. All complaints will be taken seriously and be dealt with promptly.

This Policy will be reviewed and updated on a regular basis and we will monitor the effectiveness of the Policy, aiming for continuous improvement in all aspects of equal opportunities in providing learning, employment & business practice.

Complaints Policy and Procedures

Purpose

ER Training aims to provide a high standard and quality of service to our students. Students are entitled to make an complaint if they are not satisfied with the service they have received. The purpose of this policy is to ensure all complaints are reviewed and resolved by consistent.

Scope

This policy is intended to all of our students, members of staff, associates or other members of the public who have a need to make a complaint related to work of ER Training.

Responsible person

Ross Mannion is responsible to deal with complaints. He will either directly deal with complaint, or appoint another employee to do so in his name.

Procedures

ER training takes complaints very seriously and deal with them in open manner. If one of our students, members of staff, associates or other members of the public have a need to make a complaint, they can do so in few ways.

At the end of every training day and at the competition of the course, students will have a chance to express their satisfaction or dissatisfaction through our Student Feedback Form. Students will be encouraged to give feedback through informal communication with our instructors at any time during course duration. We value any feedback as that allows for ER Training to enhance and improve delivery of our courses.

Every person can make an oral complaint by calling our office and directly discussing the matter with either Ross Mannion or Deborah Lanca who will then record the complaint. Every effort will be made by ER Training to deal and resolve the complaint received by Feedback Form or orally.

If person feels there is a need, they can make formal complaint.

A formal complaint can only be made by sending a written complaint either to info@ertraining.ie or sending a letter to our address (12 Cluain An Oir, Belgooly, Co Cork). This is separate from an End of Course Feedback Form. When complaint is received, an email or a letter will be sent to the person complaining, acknowledging that we received the complaint and confirming that we will give a response to complaint in maximum 2 weeks period. In a complaint letter person should provide their name and contact information. Complainant should describe the situation that led to complaint and time, date and location of event.

Ross Mannion or appointed person will investigate the event and interview all involved parties. When investigation is done he will make a written respond to the complainant. He will communicate the conclusions that came out of the investigation to all parties involved. If changes need to be done to policies or personnel, we will implement the changes. The outcome of the complaint will be final decision by ER Training.

Complaints policy can be found on our website and in Student Handbook.